Sign ups for the subscription began early March, around the 6th or 7th I believe. There was also a $10 off code off the the first subscription price. The subscription is quarterly, which is 4 boxes a year at 49.99. Definitely not something I budget for, especially since these types of boxes are all about "surprise," so while there may be hints, the reveal does not come until the first person gets their box. I waited, debating on whether to get it or not. Then I saw the boxes that were sent out to several bloggers to leak pictures out for advertising. Their boxes looked awesome. Definitely the $120 value advertised for the first box and each included the same items: 1 Jewelmint necklace, 1 Go Smile, 1 Josie Maran magic marker lip stain, a deluxe sample of Jouer lip gloss, an exclusive Zoya nail polish, Butter London polish, and Think Thin bar. I decided to take the plunge about 2 days before the cut off when they brought back the $10 off code, making the first box $39.99. The one item that was revealed was Moroccan oil treatment, which I have heard wonderful things about. I rationalized everything else in the box was free, especially with my $10 off code.
And then I waited. And waited. No shipping notice, no email telling me when I might expect my first box. So I checked their Facebook page..daily to find answers as well as Makeup Talk where thankfully I found out that anyone who ordered before the 15th of April would ship by xx date and those who ordered up until the 20th would ship out by April 1st. Great! At least I know the money taken out the same day was actually going to get me my order. The unanswered email I had sent out days before made me quite nervous.
So April 1st came and went with no shipping notification. I decided to try again and email FFF concerning the status. This time Frank answered my email very promptly (within 2.5 hours of sending) with tracking and apologized for the lack of communication. This made me feel better and once again was willing to give FFF a chance.
Fast forward to my box:
|Came packaged nicely and of course I was excited to find it!|
|Included a "welcome" letter congratulating subscribers for being an official VIP member.|
|I was actually quite relieved. The only thing I was "missing" from the initial blogger box, as it's called is the Go Smile, a tooth whiting pen that I was looking forward to trying.|
|Zoya retails for $8. Butter London retails for $16.|
|This is about the size of my pinkie finger. Very cute but a good moisturizing gloss as well.|
|No comment about this one. I was expecting it but gave it to my mother to try. I strongly dislike diet type bars.|
So how do I feel about the service? Unfortunately, not a good or even an okay first impression. I do like my box but will not continue or recommend. I had to rely too much on other people on forums to get my information, rather than from FFF. I emailed them requesting a replacement for my damaged necklace 4 days ago with no response yet. The first time I emailed them I also never received a response. Their website does not have an account settings option to go to to view or cancel your account or get shipping information, which is why so many people had to write them about their status. Maybe I am being a bit too harsh, but I feel there are so many subscription services out now that people who start one should know better and be better able to handle issues. But lesson learned for me, I will absolutely hesitant before subscribing to a new company to see their reviews first.
ETA: FFF did make good and offered me my next box for $25..half price due to the mising rhinestone in my necklace. After thinking about it for a few days, I accepted and they actually cam eback with an additional option to pick out another Jewelmint item from the website (not outdated!). I thanked them for their willingness to satisfy the situation and decided to accept the original offer for half price off the next box.